GlobalSCAPE - EFT Server Support Center

Search | Contact Us | Language | Cart

Products

Downloads

Store

Support

Resellers

Company

Home > Enhanced File Transfer Server > Support

Help Center
User Forum
Knowledge Base
Lost Serial Numbers
Replacement Downloads
Trial Version Downloads

Contact Sales
Contact Customer Service
Contact Technical Support

Latest News

Changes in 6.0.17

September 3, 2009

Fixed SFTP protocol command validation
Fixed DMZ issue that occurred when two EFT Servers used same IP/port
Fixed WTC to notify user if local folder creation failed due to invalid characters
Improved several prompts and messages in the WTC
Updated the Help files and the copyright date to 2009
View the EFT Server version history and a complete list of changes

Downloads for Licensed Users

EFT Server Enterprise 6 Downloads

Before upgrading from EFT Server 5 to EFT Server Enterprise 6, contact the Sales team to obtain a new registration serial number or to determine your eligibility for an upgrade. If a previous version of EFT Server, DMZ Gateway, SAT or Secure FTP Server is already installed on the server computer, it is extremely important that you follow the upgrade instructions .

EFT Server Enterprise 6.0.17 - With SQL Server Express for ARM database (121.4 MB)
- This setup file includes both DMZ Gateway Enterprise and the SAT module
- System Requirements
- Alternate HTTP Download Link

EFT Server Enterprise 6.0.17 - Without SQL Server Express for ARM database (64.9 MB)
- This setup file includes both DMZ Gateway Enterprise and the SAT module
- System Requirements
- Alternate HTTP Download Link

Previous EFT Server Version Downloads

EFT Server 5.2.21 (48 MB)
- System Requirements
- Installation Instructions

DMZ Gateway Server 1.3.1 (2.4 MB)
- Requires EFT Server 5.0.1 - 5.2.21
- System Requirements
- Installation Instructions

SAT Module 1.7.2 (4.7 MB)
- Requires EFT Server 5.2.21
- System Requirements
- Installation Instructions

Click here for EFT Server 6 (core) or Secure FTP Server 3 downloads.
Click here for all other downloads

Online Self Help Resources

General Help for All Products

Public User Forums		Searchable Knowledge Base
Serial Number Problems		Recover a Lost Serial Number
Server Software Activation Troubleshooting		Firewall Settings and Resources
Printable User Guides (PDF)		FTP Error Codes
Our Customer Service team can answer your questions about software activation and registration or help with order problems. Contact the Customer Service team.

EFT Server Enterprise 6 Help

Getting Started with EFT Server Enterprise		Online Help File
Installation and Activation		Online COM API Reference
Upgrade Instructions		EFT Server 6 Best Practices
EFT Server Setup with Microsoft Clustering Services		EFT Server Setup with Symantec's Veritas Clustering Server

EFT Server 5 Help

EFT Server 5 Installation and Activation Instructions

EFT Server 5 Online Help File

Contacting the Technical Support Team

Personal tech support for EFT Server Enterprise is available to licensed users that have an existing, unexpired EFT Server Enterprise Support Plan. Eligible users should contact the technical support team as shown below. For all other licensed users, please make use of the online self-help resources listed above. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

If you need help during the trial period, contact your assigned GlobalSCAPE account manager for assistance.

By E-mail

Submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

If you have questions about your order or need help with activation and registration, please contact the Customer Service team directly.

Eligible inquiries are answered via email in the order they are received, usually within one business day. Please do not attempt to e-mail the support or customer service teams directly. Your message will not be delivered.

By Phone

Priority Paid Tech Support Line
1-210-366-3993

For Priority Paid EFT Server Enterprise Technical Support, or to renew an existing EFT Server Enterprise Support Plan, call us at 1-210-366-3993.

Office hours are 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time. Our offices are closed on weekends and for major US holidays.

Platinum Level Technical Support Services: Qualified Platinum Support Plan subscribers can obtain emergency technical support anytime. Please refer to your personal Platinum Support Plan documentation for after-hours contact information. For target response times and levels of service, please refer to the EFT Server Enterprise Maintenance and Support Guide.

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services may be available.

Note: Free, personal technical support is not available after the trial period expires. To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the Online Form.