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Enhanced File Transfer (EFT) Server - Support Center

Latest News

March 27, 2008: Secure Ad Hoc Transfer (SAT) Module 1.5.3 Maintenance Release

Several minor changes including fixes for errors related to accented or special characters and multiple concurrent users. View the complete list of changes.

February 28, 2008: EFT Server 5.1.6 Maintenance Release

Corrected problem where a file size of 5 GB or greater was not reported correctly.
Added SOCKS outbound proxy support (available in Copy/Move Action dialog).
Corrected two memory leaks (folder monitor health check, and when offloading files).
Corrected problem where offload event using SFTP protocol sometimes fails.
Corrected a Web Transfer Client (WTC) problem caused by an apostrophe within the file name.
Corrected a filtering problem in the WTC.
Several other fixes and enhancements. View the complete list of changes.

January 3, 2008: DMZ Gateway Server 1.3.1 Maintenance Release

Fixed a problem that caused an event rule download action (using wildcards) to fail to use the DMZ Gateway as a proxy server.
Fixed a problem that caused an event rule copy/move action to fail to use DMZ Gateway Server as an outbound proxy server.
Fixed a problem that caused loss of the Client IP settings upon a restart under certain conditions.

Downloads
Important note: If a previous version of EFT Server or DMZ Gateway Server is already installed on the server computer, it is extremely important that you follow the upgrade instructions.
EFT Server 5.1.6 Alternate HTTP Download Link	DMZ Gateway Server 1.3.1 Requires EFT Server 5.0.1 or greater.	Secure Ad Hoc Transfer Module 1.5.3 Requirements: - EFT Server 5.1 or greater - Microsoft .Net Framework 2.0 or greater. - Previous SAT versions must be removed prior to installation.
EFT Server 5.0.1	DMZ Gateway Server 1.3.1 Requires EFT Server 5.0.1 or greater.	Secure Ad Hoc Transfer Module 1.03 For EFT Server 5.0.1 only
EFT Server 4.3.4	DMZ Gateway Server 1.2 For EFT Server 4	Secure Ad Hoc Transfer Module 1.02 For EFT Server 4.3.4 only
EFT Server 3.5.1

Activation and Registration
Activation Instructions	Registration Errors
Serial Number Problems	Recover a Lost Serial Number
Our Customer Service team can answer your questions about software activation and registration or help with order problems. Contact the Customer Service team.

Online Self Help Resources
EFT Server and EFT Server Add-on Modules
User Forum	Knowledge Base
EFT 5 Online Help File	EFT 4 Online Help File
EFT 5 User's Guide - PDF (7 MB)	EFT 4 User's Guide - PDF (1.7 MB)
EFT 5 Online COM API Reference	EFT 4 Online COM API Reference
EFT 5 COM API User Guide - PDF (767 KB)	EFT 4 COM API User Guide - PDF (767 KB)
EFT Web Transfer Client Online Help File (EFT 5)	EFT Web Transfer Client Online Help File (EFT 4)
Secure Ad Hoc Transfer Module Online Help File (EFT 5)	Secure Ad Hoc Transfer Module Online Help File (EFT 4)
DMZ Gateway Online Help File
EFT Server Learning Resources and White Papers
Learn how to automatically encrypt files on the server.	Learn how to trigger actions using Event Rules.
GlobalSCAPE Server Security Best Practices This document describes best practices for optimizing security for installation and configuration of GlobalSCAPE’s server products, including Secure FTP Server and Enhanced File Transfer Server.	EFT Cluster Setup with Microsoft Clustering Services Set up EFT Server in a clustered environment using Microsoft Clustering Services or GlobalSCAPE’s monitoring utilities and achieve high availability through failover clustering.
EFT Server Version History	FTP Error Codes

Contacting the Technical Support Team

Personal tech support for EFT Server is only available to licensed users that have an existing, unexpired EFT Server Support Plan. Eligible users should contact the technical support team as shown below.

By Email

Submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Inquiries are answered via email in the order they are received, usually within one business day.

By Phone

Priority Paid Tech Support Line
1-210-366-3993

For Priority Paid EFT Server Technical Support, or to renew an existing EFT Server Support Plan, call us at 1-210-366-3993.

We are open 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time (Our offices are closed on weekends and for major US holidays).

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only. Technical support for older versions is available through our online self-help resources.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services are available.

Note: Free technical support is not available over the telephone. To purchase or renew a maintenance or priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the online submission form.