GlobalSCAPE - CuteFTP Mac Support Center

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CuteFTP Mac Support Center

Latest News

July 24, 2007: New Version! CuteFTP Mac 3 Professional Released.

Added support for Intel-based Mac computers.
Added support for virtual folders.
Added support for AppleScript.
See all of the new features in CuteFTP Mac 3 Pro.
Upgrade to CuteFTP Mac 3 Pro from an older version.

Downloads
	Download CuteFTP Mac 3 Pro For Mac OS X 10.2+ running on Intel-based or PowerPC-based Mac computers.
	Download CuteFTP Mac 2 Pro For Mac OS X 10.2+ running on a PowerPC-Based Mac computer only.
	Download CuteFTP Mac 1 Home For Mac OS X 10.0 - 10.3.8 running on a Power PC-based Mac computer only.
	Download CuteFTP Mac 1 Home For Mac OS 8.5 - 9.x running on a Power PC-based Mac computer only.

Serial Numbers and Registration
CuteFTP Mac Registration and Activation Instructions
Recover a Lost Serial Number	Registration Errors
Serial Number Problems
Our Customer Service team can answer your questions about software activation and registration or help with order problems. Contact the Customer Service team.

Online Self Help Resources
Online Help File - CuteFTP Mac 3 Pro	Username or Password Problems
Online Help File - CuteFTP Mac 2 Pro	FTP Error Codes Reference
Online Help File - CuteFTP Mac 1 Home	Firewall Settings and Resources

Contacting the Technical Support Team

By Email

Submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Inquiries are answered via e-mail in the order they are received, usually within one business day.

By Phone

Priority Paid Tech Support Line
1-210-366-3993

In order for us to help over the telephone, you must be covered by a Priority Support plan. For Priority Paid Technical Support, or to purchase a Priority Support plan, call our support team at 1-210-366-3993.

We are open 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time (Our offices are closed on weekends and for major US holidays).

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only. Technical support for older versions is available through our online self-help resources. While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macros or scripts, development of Web sites, or any other issues not directly related to the workings of our software.

Note: Free technical support is not available over the telephone. To purchase or renew a maintenance or priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the online submission form.