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Latest News About EFT Server (Formerly Secure FTP Server)

Changes in 6.0.17

September 3, 2009
  • Fixed SFTP protocol command validation
  • Fixed DMZ issue that occurred when two EFT Servers used same IP/port
  • Fixed WTC to notify user if local folder creation failed due to invalid characters
  • Improved several prompts and messages in the WTC
  • Updated the Help files and the copyright date to 2009
  • View the EFT Server version history and a complete list of changes
March 2, 2009:  Secure FTP Server has a new name:  EFT Server

GlobalSCAPE has merged our two leading managed file transfer solutions—Secure FTP Server and EFT Server—to combine the simplicity and ease of use of Secure FTP Server with the robust security features and extensibility of EFT Server. Rebranded as EFT Server, Secure FTP Server continues to be a secure, affordable, and simple-to-deploy solution for small and medium enterprises.  Additionally, this core edition of EFT Server works with many of EFT Server's add-on modules, allowing you to add features as your business grows, providing an easy upgrade path to EFT Server Enterprise.
Downloads for Licensed Users
EFT Server Downloads
EFT Server 6.0.17 - With SQL Server Express for ARM database (106 MB)
- This setup file includes both DMZ Gateway Enterprise and the SAT module
- System Requirements
- Alternate HTTP Download Link
EFT Server 6.0.17 - Without SQL Server Express for ARM database (49.5 MB)
- This setup file includes both DMZ Gateway 2 and the SAT module which are licensed and installed separately.
- System Requirements
- Alternate HTTP Download Link
Secure FTP Server 3 Downloads
Secure FTP Server 3.3.10
Includes ARM Add-on database (38.3 MB)
- Upgrade Instructions
Secure FTP Server 3.3.10
Without ARM Add-on database (10.0 MB)
- Upgrade Instructions
Secure FTP Server FIPS 3 Downloads
Secure FTP Server FIPS 3.3.10
With ARM Add-on database (38.3 MB)
- Upgrade Instructions
Secure FTP Server FIPS 3.3.10
Without ARM Add-on database (9.3 MB)
- Upgrade Instructions
Click here for EFT Server Enterprise 6 or EFT Server 5 downloads.
Click here for all other downloads
Online Self Help Resources
General Help for All Products
Public User Forums   Searchable Knowledge Base
Serial Number Problems   Recover a Lost Serial Number
Server Software Activation Troubleshooting   Firewall Settings and Resources
Printable User Guides (PDF)   FTP Error Codes
Our Customer Service team can answer your questions about software activation and registration or help with order problems.  Contact the Customer Service team.
EFT Server 6 Help
Getting Started with EFT Server   Online Help File
Installation and Activation   Online COM API Reference
Upgrade Instructions   EFT Server 6 Best Practices
EFT Server Setup with Microsoft Clustering Services   EFT Server Setup with Symantec's Veritas Clustering Server 
Secure FTP Server 3 Help
Getting Started with Secure FTP Server
Installation and Activation
Online Help File
Online COM API Reference
Secure FTP Server 3 Version History
Secure FTP Server FIPS 3 Help
Getting Started with Secure FTP Server FIPS
Installation and Activation
Online Help File
Online COM API Reference
Contacting the Technical Support Team
Personal tech support for EFT Server is available to licensed users that have an existing, unexpired Priority Support Plan.  Eligible users should contact the technical support team as shown below.  For all other licensed users, please make use of the online self-help resources listed above. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

If you need help during the trial period, contact your GlobalSCAPE account manager for assistance.
By E-mail

Submit an inquiry to the GlobalSCAPE Technical Support team via our online form. 

If you have questions about your order or need help with activation and registration, please contact the Customer Service team directly.

Eligible inquiries are answered via email in the order they are received, usually within one business day.  Please do not attempt to e-mail the support or customer service teams directly. Your message will not be delivered.
By Phone

Priority Paid Tech Support Line
1-210-366-3993

For Priority Paid Technical Support, or to renew an existing Priority Support Plan, call us at 1-210-366-3993. 

Office hours are 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time. Our offices are closed on weekends and for major US holidays. 

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.

Note: Free technical support is not available over the telephone. To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the Online Form.

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