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Secure FTP Server Support Center

Latest News

February 18, 2008: Secure FTP Server FIPS 3.3 Released

Secure FTP Server FIPS provides all of the features of Secure FTP Server, with the addition of the FIPS 140-2 validated cryptographic module for FTPS and HTTPS transfers, FIPS library initialization failure notification, and a Protocol Notification prompt to list which FIPS and non-FIPS compliant protocols are in use.
IMPORTANT: Secure FTP Server FIPS 3 is not a free upgrade from Secure FTP Server 3. A registration serial number for Secure FTP Server 3 will not activate Secure FTP Server FIPS. If you are licensed for Secure FTP Server, contact the Secure FTP Server sales team to purchase an upgrade license for Secure FTP Server FIPS.

January 9, 2007: Secure FTP Server 3.3 maintenance release

Introduction of the Auditing and Reporting Module (ARM) Add-on
Also includes several changes and fixes to the existing feature set.
Click here to see a complete list of changes.

Downloads
	Important note: If a previous version of Secure FTP Server or Secure FTP Server FIPS is already installed on the server computer, it is extremely important that you follow the upgrade instructions.
	Secure FTP Server 3 Version 3.3 with ARM Add-on database(36.4 MB)
	Secure FTP Server 3 Version 3.3 without ARM Add-on database (8.2 MB)
	Secure FTP Server FIPS 3 Version 3.3 with ARM Add-on database(36.5 MB)
	Secure FTP Server FIPS 3 Version 3.3 without ARM Add-on database (8.3 MB)
	All Other Downloads

Serial Numbers, Registration and Activation
Secure FTP Server Installation and Activation	Recover a Lost Serial Number
HTTPS Add-On Activation	Registration Errors
Auditing and Reporting Module (ARM) Add-on Activation
Server Software Registration and Activation Troubleshooting
Our Customer Service team can answer your questions about software activation and registration or help with order problems. Contact the Customer Service team.

Online Self Help Resources

Getting Started

User Forum

View a Secure FTP Server Demo

Getting Started with Secure FTP Server

Version History

Getting Started with the HTTPS Add-On

Firewall Settings and Resources

Getting Started with the ARM Add-on

FTP Error Codes

Upgrade Instructions

GlobalSCAPE Server Security Best Practices

Documentation

Secure FTP Server FIPS 3	Secure FTP Server 3	Secure FTP Server 2
Online Help File Secure FTP Server FIPS 3	Online Help File Secure FTP Server 3	Online Help File Secure FTP Server 2
Online COM API Reference Secure FTP Server FIPS 3	Online COM API Reference Secure FTP Server 3	Online COM API Reference Secure FTP Server 2
User's Guide Secure FTP Server FIPS 3 - PDF (3.8 MB)	User's Guide Secure FTP Server 3 - PDF (2.6 MB)	User's Guide Secure FTP Server 2 - PDF (740 KB)
	Server COM API User Guide For All Servers - PDF (767 KB)

Contacting the Technical Support Team

Personal technical support for Secure FTP Server is only available to licensed users that have an unexpired Priority Support plan. Evaluation users should contact their assigned GlobalSCAPE sales representative for help.

By Email

Licensed users that have a current Priority Support plan should submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

For all other licensed users, please make use of the online self-help resources listed above.

Evaluation users should contact their assigned GlobalSCAPE sales representative for help.

The GlobalSCAPE Customer Service team can answer your questions about software activation and registration or help with order problems.

Eligible inquiries are answered via email in the order they are received, usually within one business day.

By Phone

Priority Paid Tech Support Line
1-210-366-3993

In order for us to help over the telephone, you must be covered by a paid Priority Support plan. To purchase or renew a Priority Support plan call us at 1-210-366-3993.

We are open 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time (Our offices are closed on weekends and for major US holidays).

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only. Technical support for older versions is available through our online self-help resources. While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.

Note: Free personal technical support is not available. To purchase or renew a maintenance or priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the online submission form.